Description
Throughout this micro-credential, you will explore topics that will support your professional practice and wellbeing. Key topics include reflective models, bias and values, ethical decision-making, and professional development support points and planning.
Who it is for
Our micro-credentials are open to new and experienced workers, people in related services, those considering a career in the homelessness sector, and anyone wanting to deepen their understanding of homelessness responses.
What you will learn
On successful completion of this micro-credential, you will be able to:
- Explain the purpose of reflective practice and apply reflective models and tools to strengthen self-awareness, professional judgement, and everyday homelessness practice.
- Recognise the role of reflective supervision and professional support in developing safe, ethical, and effective practice.
- Apply ethical decision-making approaches when responding to complex practice situations, including balancing professional responsibilities, human rights, safety, and self-determination.
- Recognise the impact of homelessness work on practitioner wellbeing and identify strategies to maintain resilience, professional boundaries, and sustainable practice.
- Develop a personal professional development plan that identifies learning goals, strengths, and areas for continued capability development.
- Demonstrate a commitment to continuous learning, reflective thinking, and ongoing improvement within housing and homelessness practice.
Resources included
Each micro-credential is supported by topic-specific reading and other resources, online through CQUniversity and in the Homelessness Queensland support sessions.
Details
- Format: online, self-paced, with additional live support from Homelessness Queensland
- Duration: about 2.5 hours through CQUniversity’s Be Different platform
- Timing: from late November 2026
- Cost: free
- Eligibility: Australian or New Zealand citizens living in Queensland, aged 15 or over
- Enrolment: complete the enrolment information form so Homelessness Queensland can confirm your eligibility. Eligible participants then enrol through CQUniversity’s Be Different platform.
- Certificate: a verified, portable digital credential from CQUniversity on completion
- Live support sessions: Alicia Pont
Enquiries: A4L@homelessnessqld.au





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