Description
This micro-credential has been designed to strengthen the knowledge, confidence and capability of practitioners working within Queensland’s housing and homelessness sector. Drawing on contemporary Australian and international evidence, sector consultation, lived and living experience, and practical frontline knowledge, it introduces evidence-informed approaches that support positive outcomes for people experiencing homelessness or housing insecurity.
Who it is for
Our micro-credentials are open to new and experienced workers, people in related services, those considering a career in the homelessness sector, and anyone wanting to deepen their understanding of homelessness responses.
What you will learn
On successful completion of this micro-credential, you will be able to:
- Understand the principles of person-centred and strengths-based practice within housing and homelessness services.
- Recognise how trauma, culture, identity, and systemic disadvantage influence a person’s experience of homelessness and engagement with services.
- Identify appropriate approaches that promote dignity, trust, meaningful participation, and self-determination when working alongside individuals, families, and communities.
- Identify the importance of cultural safety, particularly in supporting First Nations peoples, and recognise culturally responsive and inclusive practice approaches.
- Recognise the value of lived and living expertise and incorporate principles of voice, choice, and accountability into everyday practice.
- Recognise the importance of reflecting on personal values, assumptions, and professional responsibilities to support ethical, relational, and evidence-informed homelessness practice.
Resources included
Each micro-credential is supported by topic-specific reading and other resources, online through CQUniversity and in the Homelessness Queensland support sessions.
Details
- Format: online, self-paced, with additional live support from Homelessness Queensland
- Duration: about 2.5 hours through CQUniversity’s Be Different platform
- Timing: available from October 2026
- Cost: free
- Eligibility: Australian or New Zealand citizens living in Queensland, aged 15 or over
- Enrolment: complete the enrolment information form so Homelessness Queensland can confirm your eligibility. Eligible participants then enrol through CQUniversity’s Be Different platform.
- Certificate: a verified, portable digital credential from CQUniversity on completion
- Live support sessions: Alicia Pont
Enquiries: A4L@homelessnessqld.au
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