Description
This session reframes case management as more than coordinating tasks, referrals and plans. Through a narrative-practice lens, participants will consider how assessment conversations can make room for context, identity, culture, strengths and preferred futures. The session will explore collaborative formulation, shared language, documentation and the balance between organisational requirements and person-led practice.
Who it is for
Community and human services practitioners involved in assessment, case planning, coordination or ongoing support, across all levels of experience.
What you will learn
By the end of this session, participants will be able to:
- Distinguish task-focused case coordination from collaborative, person-led case management.
- Use narrative questions to develop a shared understanding of needs, risks, strengths and priorities.
- Identify practical ways to keep the person’s language, agency and preferred direction visible in case plans and records.
Resources included
Reflective question sheet; collaborative case formulation prompt; practice scenario.
Details
- Timing: February 2027, exact date and time to be confirmed
- Format: live online workshop
- Duration: 1.5 hours
- Cost: free, registration required
- Facilitator: Steve S, Academy for Learning
- Professional development: 1.5 hours. No certificate
- Registration link to be confirmed
Enquiries: A4L@homelessnessqld.au
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