Our Projects
Below are some of our recent projects, shaped by the wisdom of the sector and those with lived experience. These initiatives have been submitted for government review, but the work doesn’t stop here. We know the sector – and those using it – hold the answers. On the back of what we’ve learned together, HQ now turns to you again as we continue working towards a Queensland where everyone has a safe place to call home.
2024/25
Introducing the Specialist Homelessness Services Practice Framework (SHSPPF)
The Specialist Homelessness Services Professional Practice Framework & Guidelines marks a pivotal step in an era of significant reform, aligning with the Queensland Housing and Homelessness Action Plan 2021-2025 (HHAP21) and the Aboriginal and Torres Strait Islander Housing Action Plan 2019-2023 (ATSIHAP19). This framework underscores our commitment to fostering a unified approach to delivering impactful, client-focused services.
2024/25
Multidisciplinary Case Management Model (MDCMM)
The MDCMM is a collaborative framework aimed to enhance integrated, cross-discipline support within the specialist homelessness services (SHS) sector. Utilising a co-design approach, HQ is gaining insights from the SHS sector and broader service systems to develop a contemporary model that addresses the diverse needs and challenges faced by individuals experiencing uncertain housing or homelessness. The goal is to co-design and deliver a draft model by June 2025.
2024/25
Outcomes Reporting Framework Â
The Outcomes Reporting Framework aims to empower people accessing services, enhancing service delivery, and driving continuous improvement across the homelessness service sector. A key feature is collaborative assessment, which actively involves people accessing services in assessing their needs, setting goals, and tracking progress to ensure their voice is central to their journey. Taking a strengths-based approach, it highlights individual strengths and resources while acknowledging progress toward long-term goals.