OUTCOMES

The Outcomes Reporting Framework aims to empower people accessing services, enhancing service delivery, and driving continuous improvement across the homelessness service sector. A key feature is collaborative assessment, which actively involves people accessing services in assessing their needs, setting goals, and tracking progress to ensure their voice is central to their journey. Taking a strengths-based approach, it highlights individual strengths and resources while acknowledging progress toward long-term goals.

To support sector-wide analysis and reporting, the framework standardises data collection practices across services, ensuring consistency and comparability. It incorporates a balance of quantitative metrics and qualitative insights, capturing measurable results alongside personal narratives of change to provide a comprehensive view of impact. By encouraging the use of data-driven insights, the framework fosters continuous improvement, enhancing outcomes for clients and strengthening service delivery practices across the sector.

The outcomes reporting framework aligns the sector with evidence-based approaches to measure and communicate its impact effectively. Core elements include:

  • Performance Metrics: Development of standardised indicators to track housing stability, client well-being, and social integration.
  • Data Integration: Leveraging technology to streamline data collection and reporting processes across the state.
  • Impact Assessment: Using outcomes data to guide decision-making and resource allocation.
  • Impact: A stronger focus on accountability, transparency, and continuous improvement within the sector.